Returns and damaged orders

Personalized pieces

Because a personalized piece is made from the photo, name, and wording supplied for one order, we cannot accept a return because you changed your mind.

Damaged or incorrect orders

If your piece arrives damaged, does not work, or is different from the order you approved, contact us within 48 hours of delivery and include a photo of the problem. We will replace it or refund it. You do not need to send the damaged piece back.

Start with the order number in your confirmation email, or use our contact page.